Frequently Asked Questions

View the updated list of countries where we do not engage with corporate clients by following this link.

Yes, absolutely. We understand the importance of seeing how the reward looks before sending it to others. That’s why we offer a convenient “Send Yourself a Reward” option right on Huuray’s website. This feature allows you to experience the process firsthand and ensure that everything looks just right. Simply navigate to our website, select the option to send a reward, and enter your own email address as the recipient. This way, you can explore the redemption process, check the layout and design, and make any necessary adjustments before sending rewards and gifts to your intended recipients.

The availability of a Chinese-language redemption page for rewards and gifts sent to recipients in China depends on the volume of the order.

You can visit https://redeem.huuray.com/ and enter your 12-digit value code or use your value link, then you’ll find the options available to you in your country.

Yes, it is possible to have your reward resent. Just write to support our support team !

Yes, your value code remains active until you complete a successful transaction. The funds associated with the value code also remain available until that time.

No, recipients do not need to sign up for an account before they can redeem their reward. They can easily redeem it without the need for any account registration. This streamlined process allows recipients to quickly access and enjoy their reward or gift without any additional steps or requirements.

As a general rule, the reward is valid for one year from the date of issuance.

This provides recipients with ample time to explore and redeem their preferred gift from a wide range of available options, ensuring flexibility and convenience in their choice.

However, the expiration period may vary depending on the terms set by the issuing company/client. In some cases, the reward may be valid for up to five years from the date of issuance.

Once the reward has been redeemed for a partner/merchant gift card, a new expiration date will apply, based on the terms and conditions of that specific partner/merchant.

The use of rewards in increments depends on the terms and conditions of the specific voucher. While some vouchers come with fixed denominations, others may allow flexible spending. Additionally, regional and location-based restrictions may also impact how the voucher can be used.

We typically rely on conversion rates sourced from Fixer.io when sending rewards to employees in different countries. Fixer.io provides reliable and up-to-date exchange rates, ensuring accuracy and consistency in our international reward transactions.

The Freedom-of-Choice Gift Card provides a unique experience with more than 5,000 options to choose from. The selection varies, however, from country to country. Please see our catalog here to see what we offer specifically in your country

Yes, you can have separate accounts for GBP, USD, and EUR currencies, but you would need to designate one of them as the main account.

Typically, it takes a maximum of 7 hours for a refund to be credited back into your account after recalling or canceling an order. This ensures a prompt resolution and return of funds promptly.

Typically, it takes 1-3 days for the credits to be loaded after we receive payment for an invoice.