Frequently Asked Questions about Huuray

Gift card usage and restrictions

Yes, currently there are restrictions on sending gift cards to Russia due to the ongoing conflict with Ukraine.

Yes, absolutely. We understand the importance of seeing how the gift card looks before sending it to others. That’s why we offer a convenient “Send Yourself a Gift Card” option right on Huuray’s website. This feature allows you to experience the process firsthand and ensure that everything looks just right. Simply navigate to our website, select the option to send a gift card, and enter your own email address as the recipient. This way, you can explore the redemption process, check the layout and design, and make any necessary adjustments before sending gift cards to your intended recipients.

The availability of a Chinese-language redemption page for Huuray gift cards sent to recipients in China depends on the volume of the order.

You go to and enter your 12-digit code, then you’ll find the options available to you in your country.

Yes, it is possible to have your gift card resent. Just write to support our support team !

Yes, your code remains active until you complete a successful transaction. The funds associated with the gift card also remain available until that time.

No, recipients do not need to sign up for an account before they can redeem their gift card. They can easily redeem it without the need for any account registration. This streamlined process allows recipients to quickly access and enjoy their gift without any additional steps or requirements.

The Freedom of Choice gift card is valid for one year from the date of issuance. This provides recipients with ample time to select and redeem their desired gift from a wide range of options available, ensuring flexibility and convenience in their choice.

Reward Conversion and Options

We typically rely on conversion rates sourced from when sending rewards to employees in different countries. provides reliable and up-to-date exchange rates, ensuring accuracy and consistency in our international reward transactions.

The Freedom-of-Choice Gift Card provides a unique experience with more than 5,000 options to choose from. The selection varies, however, from country to country. Please see our catalog here to see what we offer specifically in your country

Account Management

Yes, you can have separate accounts for GBP, USD, and EUR currencies, but you would need to designate one of them as the main account.

Refunds and Account Credits

Typically, it takes a maximum of 7 hours for a refund to be credited back into your account after recalling or canceling an order. This ensures a prompt resolution and return of funds promptly.

Typically, it takes 1-3 days for the credits to be loaded after we receive payment for an invoice.

Find Huuray all over the globe!

We have digital reward options in 190+ countries around the world. Gift Cards, PrePaid Cards, Charities, and much more. Sending rewards internationally is a breeze with Huuray. All for free.